Last updated: October 15, 2026

Thank you for shopping with us! We’re committed to getting your order to you safely and as quickly as possible. Please review the information below regarding our shipping process.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays. During busy periods, sales, or holidays, processing times may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

• Standard Shipping: 5–14 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to customs, weather, carrier disruptions, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address,item and selected shipping method.

If we offer free shipping promotions, the applicable terms and minimum order requirements will be displayed at checkout or in the relevant promotion.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number, when tracking is available.

Please allow up to 48 hours for tracking information to update after your order has been dispatched.

International Shipping

We may ship to selected international destinations. International customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their local authorities.

Customs fees and import charges are not included in the product or shipping price unless explicitly stated.

International delivery times may vary depending on the destination and customs processing.

Incorrect or Incomplete Address

Please make sure your shipping address is accurate and complete before placing your order.

If you provide an incorrect or incomplete address and the package is returned to us, you may be responsible for the cost of reshipping the order.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that changes can be made after an order has been processed or shipped.

Lost, Delayed, or Damaged Packages

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If your order is marked as delivered but you have not received it, please check with household members, neighbors, or your local delivery carrier.

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged packaging and products so we can investigate the issue.

While we will do our best to help resolve shipping problems, we are not responsible for delays or losses caused by circumstances outside our reasonable control.

Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated date.

Contact Us

If you have any questions about your order or our shipping policy, please contact us at:

Email: TheLuxessStore@gmail.com